Customer Support Policy

Sri Saradha Silks, we are dedicated to providing our customers with a seamless and satisfying shopping experience. This Customer Support Policy outlines how we assist and support our customers before, during, and after their purchase.

1. Support Availability

Our customer support team is available to help you with inquiries related to:

• Product details & recommendations

• Order placements & status

• Shipping & delivery updates

• Returns, refunds & cancellations

• Payments & technical issues

Support Hours:
? Monday to Saturday: 10:00 AM to 7:00 PM
? Sundays & Public Holidays: Closed

2. Contact Channels

You can reach us through the following channels:

• ? Email: info@srisaradhasilks.com

• ? Phone/WhatsApp: +91-8608074481

• ?️ In-store Support: Salem, Tamilnadu

We aim to respond to all email or message queries within 24-48 hours on working days.

3. Response Time

4. Complaint Resolution

We value your feedback and strive to resolve any complaints or issues as quickly as possible. If you're not satisfied with the initial response, you may escalate the matter by emailing us with "Escalation – [Your Order ID]" in the subject line.

5. Code of Conduct

Our support team is trained to be courteous, helpful, and respectful at all times. We request customers to maintain the same level of respect in return. Abusive or offensive language may lead to a restriction in further communication.

6. Feedback & Suggestions

We love hearing from our customers! If you have any feedback, suggestions, or ideas to help us improve, please write to us at feedback@srisaradhasilks.com.

7. Updates to This Policy

Sri Saradha Silks reserves the right to modify or update this support policy at any time. Updates will be posted on this page.

Thank You

Thank you for choosing Sri Saradha Silks. Your satisfaction is our top priority, and we're here to help every step of the way.